You know you need
BETTER COMMUNICATION
MORE INFLUENCE
BETTER RELATIONSHIPS
...because you know this will help you
Build a Quality Culture
But you're not sure where to start?
Most of our frustration comes from challenges like these:
A lack of leadership commitment and support
Employees having a negative attitude about Quality and about us
Being so busy fighting fires that we don't have the time for working on Quality Culture initiatives
Being so overwhelmed by the magnitude of the task that we don't know where or how to start
Not knowing how to talk about Quality in a way that helps people understand what it's all about
Having to get people who don't directly report to us do what we need them to do
Not having a clear pathway to achieve this goal
TRUTH
While these challenges might appear as obstacles, they are actually opportunities for you to refine your skills and turn barriers into breakthroughs.
Getting things done at work - whether a big initiative like building a Quality Culture, or something smaller like getting less resistance from people - is ultimately about your interpersonal skills.
And interpersonal skills are really about two main groups of skills:
Communication Skills
Relationship-Building Skills
ANOTHER TRUTH
Skills are skills are skills.
You can learn them, practice them, and get better at them.
BEFORE
You spend your days buried in paperwork, rushing from one emergency to another.
Follow-up feels endless and you're pretty sure people are hiding things from you because they're afraid of what you'll make them do if they find out.
AFTER
Everyone is transparent, cooperative, and collaborative. You're all part of one big team.
They totally "get it" and their eagerness to help reflects the shared commitment to excellence.
You're no longer the enemy and people no longer avoid eye contact or act like you're speaking an alien language.
To improve your Quality Culture or be more effective (and happier!) at work, you've got to tackle your interpersonal skills. There's no other way.
But improving your interpersonal skills is a massive task.
Where do you start?
Become more aware of what's working and what's not
Pick one thing you want to work on - a habit or behaviour, a belief or attitude, a relationship
Make a plan that involves a way to track your progress and measure your success
Take action and have a way to hold yourself accountable
Get the support you need
It's all about clarity, planning, and action.
Work on what would make the biggest difference for you.
Then work on the next thing.
And the next.
And the next.
There's no limit to what you can improve.
Let me help you by providing the training, coaching, community, and support inside ...
The Quality Network is a training and coaching programme and community designed to help you master the skills that will ultimately allow you to do what you do better! Whether you're trying to advance your career or improve the Quality Culture at your organization, it's the people skills that will get you there.
There's nothing else out there like this!
Imagine this:
This membership is right for you if:
You are new to your role and want to establish credibility and build strong relationships from the start.
You have been in your role for a while but feel that your communication could be more impactful.
You find it challenging to influence others across different levels and in different functions of your organization.
You have some challenging relationships (up, down, or beside) that are standing in the way of your effectiveness or happiness at work.
You believe in the power of a Quality Culture but aren't sure how to integrate it into the existing culture.
You want to enhance your leadership presence to be more authoritative and respected within your team and beyond.
You are looking to improve team effectiveness by honing your skills in negotiation, influence, and conflict resolution.
What do you get?
Self-paced coaching programme: LEADERSHIP DEVELOPMENT COURSE
Live monthly webinars
Monthly Office Hours (x2) - for advice, coaching, discussion, Q&A, whatever you need
Private coaching opportunity one-day a month (book your spot - first in, first served)
Unlimited access to recordings of all previously-live webinars
Community interactive message boards and chats
An extensive and growing resource library of curated content
A chance to win a one-on-one coaching session each month
On-going access to me through message boards and chats
Early-bird access to my other programmes
I'm not going to do that thing where I go on and on about the value and tell you all the things that I decided to call a "bonus". I'm assuming you're not that gullible. (And I feel like I already went on and on way longer than I'm comfortable with).
It's valuable.
It's been going since October 2023 and there are a ton of happy people already in The Quality Membership working on themselves.
I'm happy to tell you what people say about the kind of support they get from me though.
Read on:
I would describe Lesley’s leadership and coaching style as inspirational, shown in the way she led and facilitated group discussion sessions and in her 1:1 coaching. She created a supportive environment where everyone could grow and excel.
D.V.
Consultant
Lesley has been a critical resource for me as I work to improve my communication skills and leadership abilities. She thoroughly understands the pressures that Quality professionals face everyday and provided me with sound materials and easy to implement advice, tools and guidance.
S.D.F.
Quality System Professional
Calm yet impactful. Simple but profound. Brilliant but approachable. Her diverse background lends to her ability to tackle a subject with a quick directness while remaining graceful and connected to her listeners and learners
K.C.
IT Governance
Her knowledge on communications and the importance of how it influences organizational decisions and outcomes is evident.
A. W.
Quality Assurance Consulting
Lesley's course is the best thing that has happened to me...she taught me the psychology behind a person's motivation and thought processes
A.K.
IT Governance and Quality Manager
... in her usual friendly, thoughtful, and down-to-earth manner.... I felt encouraged and empowered...She addressed concerns that professionals in the field of quality may face
T.Y.
Director of Quality
Her ability to give information and think from all perspectives aided in the success of building some of our programmes. She had an ability to capture exactly what you wanted to put out into the world and get the world to see it through your eyes. This is a gift! She really gets to know what you need and will help you get to it.
A.M.
Ownwe
Who's Lesley?
Certified Executive Coach: Certified and trained in ICF coaching competencies and proven methodologies, so that your leadership and communication skills are fine-tuned by an expert.
Two decades as a Leader in Quality Assurance: A 20-year career as a Quality and Regulatory Manager in Medical Devices in Canada, so that she knows what you do and what you're up against.
Psychology Degree: Knowledge and Insights into the human factors at play in team dynamics and all of your relationships, so that she can help you lead with empathy and effectiveness.
Law Degree: Navigate complex situations with confidence, supported by a coach with a background in law and ethics.
Thousands of Hours of Experience: Rest easy knowing you're in capable hands with her extensive experience in coaching and teaching.
"The biggest gap in your life is that between what you know and what you do."
- Bob Proctor
I'm not happy, if you're not happy.
Send an email to me at lesley@lesleyworthington.com within 7 days of joining (annual and quarterly memberships) and let me know why you don't love it and I'll give you a full refund.
No hard feelings.