Want to
Build a Quality Culture?
But don't know where to start?
Most of our frustration comes from challenges like these:
A lack of leadership commitment and support
Employees having a negative attitude about Quality and about us
Being so busy fighting fires that we don't have the time for working on Quality Culture initiatives
Being so overwhelmed by the magnitude of the task that we don't know where to start
Not knowing how to talk about Quality in a way that helps people understand what it's all about
Having to get people who don't directly report to us do what we need them to do
Go from this
To this
What exactly is this blueprint?
It's a 67-page resource and workbook that helps you sort through your dreams, current status, and thoughts about plans for improvement, in the following key areas:
Leadership Commitment
Customer Focus
Continuous Improvement
Systems and Processes
Resource Allocation
Employee Engagement
Recognition and Rewards
Communication
Feedback Mechanisms
Training and Development
I'll take you through the process of thinking it all through so that you end up with a realistic, actionable plan for getting started.
It's about clarity and action!
Go from "It's hopeless. Where do I start?" to "Phew...Yay! I know what I need to do now. I know my next step!"
Assess your current state
Define your desired state
Deep dive into the areas that impact, and are impacted by, Quality and your Quality Culutre
Consider what's going well and what obstacles you face (sounds a bit SWOT-ish, doesn't it?)
Determine your priority in each area
Choose your overall priority
Create a plan of action
Define what success will look like
Specify how you'll measure and track your progress
Anticipate obstacles along the way
Create a plan for dealing with those challenges
Go! Start! Take action!
Watch the results pile up
Bonus 1
Get the At-a-Glance Quality Culture Blueprint
All your reflections, insights, plans, and actions can be captured on one simple spreadsheet so you always know where you stand and what you're working on next.
Bonus 2
One-Month Access to The Quality Network
The Quality Network is a training and coaching programme and community designed to help you master the skills that will ultimately allow you to improve the Quality Culture at your organization.
You'll get access to the community message boards and chats; access to all recorded webinars and office hours; assorted content about "the people piece" of Quality; access to the monthly live webinar; and access to live support from me during three office hours each month.
Note: 10-Module Leadership Skills Everyone Needs Programme available only to paying members.
You'll have access to recordings of the previously-live webinars:
Creating Effective QMS Awareness Training
Talking to Suppliers
Building a Quality Culture
A Masterclass on Intercultural Communication
The Art of Listening
Soft Skills: The Hidden Drivers of QA Success
Email Writing Wizardry
Assertive or Aggressive: Where's the line?
BUT WAIT...
Join The Quality Network for only $2 more and get access to the Leadership Skills Everyone Needs Programme & Materials
Just want the Quality Culture Blueprint? Click here...
"The biggest gap in your life is that between what you know and what you do."
- Bob Proctor